Last Modified: April 20, 2021
INFORMATION WE COLLECT
When you use the Services, you may provide Charlene Wright with two main types of information: (1) personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse and use our Services. Examples of the foregoing may include, without limitation, first name, last name, e-mail address and IP address and further described herein. We collect information from you when you (a) use and/or access the Services, (b) register an account and/or subscribe to Charlene Wright, (c) open and/or respond to our emails, (d) contact Charlene Wright, (e) visit any page online that displays our content, (f) purchase products and/or services through the Services, (g) connect and/or link via social networking website, (h) provide information to any of our vendors and/or (i) when you provide written, or video testimonials
Personally Identifiable Information You Choose to Provide
We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. We collect personal information such as your: (i) contact information (including name, telephone number, email and shipping address); (ii) financial information (such as credit card number, expiration date, verification number and billing address); (iii) username and password (specifically chosen by you or your social media user name/handle); (iv) demographic information (including age, birthdate and gender); (v) location information (such as geographic location of the device you are using) and (vi) preferences and behavior (such as record of purchases made, ratings and comments). Once you register, you have opted in to receive electronic communications from Charlene Wright. Charlene Wright may also provide you with the opportunity to participate in surveys through our Services. If you participate, we will request certain personally identifiable information. Participation in surveys is completely voluntary and you therefore have a choice whether to disclose such information.
If you so choose, you may connect to and/or register an account using an external third-party application, such as ‘LinkedIn’. Charlene Wright may receive some data from such connected third-party applications. Connecting your account to third-party applications and/or services is optional, and when you connect your account to an external application, you will be given the opportunity to grant permission. By connecting to external third party applications, we may help you find friends using your account or we may allow people to search for your account using your contact information. You can revoke the foregoing permissions under your account settings and/or with the external third-party application. Depending on which services you choose to use, Charlene Wright may require additional information and contact information.
Personal Data We Collect
When you access and/or use the Services, we may automatically collect information about you, including:
Cookies are categorized by how long they are stored and their function. The Cookies Charlene Wright uses are as follows:
· Persistent Cookies: Persistent Cookies remain on a visitor’s device for a set period of time specified in the Cookie. They are activated each time that the visitor visits the Services that created that particular Cookie.
· Session Cookies: Session Cookies are temporary and deleted from your computer when you close your web browser. They allow Charlene Wright to link the actions of a user while using the Services.
· Strictly Necessary Cookies: Strictly necessary Cookies are essential to navigate around the Services and to use its features.
· Performance Cookies: Performance Cookies collect anonymous data for statistical purposes on how users use the Services, they don’t contain personal information and are used to improve the user experience.
· Functionality Cookies: Functionality Cookies allow Charlene Wright to operate the Services in accordance with your choices, such as ‘remembering’ you in between visits.
You can adjust the settings on your browser and reject the setting of all or some Cookies and it will alert you when a Cookie is placed on your device. You may also delete previously stored Cookies; however, this will not prevent the Services from placing future Cookies on your device unless and until you adjust your settings as described above. Please note, blocking any or all Cookies may impact your use of the Services as mentioned above.
Device Data: We use device data, which is information concerning a device you use to access, use, and/or interact with the Services, such as operating system type and/or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, unique device identifier and/or other device identifier, mobile phone carrier identification, and device software platform and firmware information.
Aggregate: We may collect non-identifying and statistical information about the use of the Services, such as how many visitors visit a specific page, how long they stay on that page and which links, if any, they click on. This information represents a generic overview of our users, including their collective habits. Information collected in the aggregate is not associated with you as an individual. We may share user information in the aggregate with third parties.
Analytics: Charlene Wright uses analytic software to gather statistics and usage trends for product and service improvement purposes. The Service may record data from your phone, tablet, or computer such as how frequently you use the Service, what actions you take and performance data.
Other Tracking Technologies: We may supplement information you provide to us with information from other sources, such as information to validate and/or update your address, and/or other demographic information. This information is used to maintain the accuracy of information on the Services and for internal analysis. We may also use clear gifs, pixel tags and web beacons, which are tiny graphic images placed on website pages and/or in our emails that allow us to determine whether you have performed specific actions and are further used to track online movements of our users. In contrast to Cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on web pages. We do not tie the information gathered by clear gifs to your personally identifiable information.
HOW WE USE THAT INFORMATION
- operate, maintain and improve the Services;
- answer questions and respond to your requests;
- perform analytics and conduct research;
- send you reminders, support and marketing messages;
- manage our administration of the Services;
- facilitate and process skills training, real-time and/or recorded speech samples;
- improve the design and content of our Services;
- analyze programs, products and services we offer; and
- use information for other purposes about which we notify you.
The information collected in the aggregate enables Charlene Wright to better understand your use of the Services and to enhance your enjoyment. We may use financial information to process payment for any purchases made on our Service, enroll you in one of our accounts and/or other related services in which you elect to participate. If you use the Services, you agree to receive certain communications from us including but not limited to the following:
Special Offers, Newsletters and Updates. We will occasionally send you information on products, special deals, promotions and newsletters. Out of respect for your privacy, you may elect not to receive these types of communications by contacting us or replying to our emails.
Customer Service. Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, as you may elect.
Supplementation of Information. In order to process your credit card orders, we use a third party provider to validate and verify your account information. All billing and account information is transmitted via https, which is a secure encrypted protocol system.
Parties with whom we may share your information:
Business Transfers: If we sell or otherwise transfer part or all of Charlene Wright or our assets to another organization (e.g., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation, etc.), your information such as name and email address, user content and/or any other information collected through the Services may be among the items sold and/or transferred.
YOUR INFORMATION CHOICES
Depending on the situation, Charlene Wright may obtain consent to the collection of personal information in different ways. In the event express consent is required, it will be obtained in writing. Implied consent may be obtained through your use of our skills training and related Services, or when you approach us to obtain information, inquire about or request Services from us.
We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Although we think that you benefit from a more personalized experience when we know more about you and what you like, you can limit the information you provide to Charlene Wright, and you can limit the communications that Charlene Wright sends to you. If you visit the Services and volunteer personally identifiable information, you can opt out of receiving notifications, and you may review, modify, update, and/or delete such personally identifiable information by contacting and/or by changing your preferences on the Service. Please be aware that even after your request for a change is processed, Charlene Wright may, for a time, retain residual information about you in its backup and/or archival copies of its database. Please be aware that we may still email you non-commercial emails related to your account and your transactions through the Services. Following termination of Services, Charlene Wright may retain information (including without limitation your personally identifiable information) for a commercially reasonable time for backup, archival, and/or audit purposes and/or to comply with legal obligations, resolve disputes and enforce agreements. In some cases, if you choose not to provide Charlene Wright with requested information, you may not be able to use and/or access all of the Services.
Your California Privacy Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to receive: (a) information identifying any third party companies to whom Charlene Wright may have disclosed personal information to for direct marketing, within the past year; and (b) a description of the categories of personal information disclosed. To obtain such information, please email your request to email@example.com and we will provide a list of categories of personal information disclosed within thirty (30) days of receiving such a request. This request may be made no more than once per calendar year. We reserve the right not to respond to requests submitted in ways other than those specified above.
SERVICE ELIGIBILITY AND CHANGES
Children and Minors. Charlene Wright does not knowingly collect personally identifiable information from children under the age of thirteen (13). If we learn that we have collected personal information from a child under age thirteen (13), we will delete such information as quickly as possible. If you believe that a child under the age of thirteen (13) may have provided us personal information, please contact us at firstname.lastname@example.org. By using the Services, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods and/or services through the Services.
We work hard to secure your personal information from unauthorized access to and/or unauthorized alteration, disclosure and/or destruction of information we hold. Charlene Wright has adopted appropriate physical, electronic and managerial procedures to safeguard and secure the personal information we process. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. Since the internet is not a completely secure environment, Charlene Wright cannot warrant the security of any information you transmit to Charlene Wright or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards; however, Charlene Wright implements and maintains appropriate technical, security and organizational measures to protect personal data against unauthorized or unlawful processing and use, and against accidental loss, damage, destruction, theft or disclosure. Please do your part to help Charlene Wright. Please do your part to help Charlene Wright. You are responsible for maintaining the secrecy of your account information, and for controlling access to emails between you and Charlene Wright, at all times. Please limit your access to your computer and/or mobile device and/or browser by signing off after you have finished accessing the Services. We are not responsible for the functionality, privacy and/or security measures of any other organization.
DIRECTIVE 95/46/EC & GENERAL DATA PROTECTION REGULATION
Charlene Wright adheres to the Directive 95/46/EC (“Directive”) and, commencing on May 25, 2018, the European Union’s (“EU”) General Data Protection Regulation (“GDPR”).
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DATA PROCESSING AGREEMENT
If you or your organization are required to enter into a contract with your data processor under the GDPR, please contact Charlene Wright for its data processing agreement (“DPA”). In addition, Charlene Wright has a data processing agreement in place with any sub-processors it uses to process EU personal data in compliance with the Directive and the GDPR.
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